Privacy policy

Your privacy matters to us.

At Heirra, we collect only what’s needed to process your orders and enhance your shopping experience. Payments are securely handled by Razorpay and Shopify. We never sell your data. For any privacy concerns, write to heirra.work@gmail.com.

Thank you for choosing Heirra. Your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or shop at www.heirra.com (“Site”).

By using our Site, you agree to this Privacy Policy.

1. Information We Collect

• Information You Provide: Name, email, phone, billing/shipping address, payment details (processed via Razorpay), account login (if created), messages/reviews/feedback.
• Automatically Collected: Device type, IP address, browser type, Shopify analytics, cookies, purchase history, browsing preferences.
• Third-Party Data: From Shopify, Razorpay, Meta, Google (analytics & advertising insights).

2. How We Use Your Information

• Process and deliver orders
• Send confirmations, updates, and support messages
• Improve website and user experience
• Send promotions (if opted in)
• Prevent fraud and ensure security
• Comply with laws & taxes

3. Sharing of Information

We never sell or rent your data. We may share with trusted partners:

• Shopify (hosting, orders, analytics)
• Razorpay (secure payments)
• Shipping & logistics providers
• Analytics & marketing tools
• Government/law enforcement (if required by law)

4. International Data Transfers

Your data may be processed globally (e.g., Shopify servers in the U.S./Canada) under data protection laws.

5. Data Retention

We keep data only as long as needed for orders, compliance, disputes, or legal obligations, then securely delete or anonymize it.

6. Your Rights

• Access, correct, or delete data
• Withdraw marketing consent
• Request stored data copy
• Object to data use

Email requests to heirra.work@gmail.com.

7. Cookies

We use cookies to keep your cart updated, analyze traffic, and personalize browsing. You can disable cookies in your browser, but some features may not work properly.

8. Security

We use encryption, firewalls, and secure hosting. No online system is 100% secure—please be careful with personal data online.

9. Children’s Privacy

Our website is for users 18+. We do not knowingly collect children’s data. If you suspect a child submitted data, contact us for removal.

10. Updates to This Policy

We may update this Privacy Policy as needed. Any updates will be posted here with a revised “Last Updated” date.

11. Contact Us