We currently do not accept returns.

We encourage you to contact us before placing your order so we can help with sizing, styling, or any questions.

If your order arrives damaged or incorrect, simply share an unpacking video, and we will happily exchange it for a piece of equal or higher value.

All our products are flexible and adjustable, designed to be one-size-fits-all.

If you’d like help with fitting or styling, you can reach us at heirra.care@gmail.com, and we will be happy to share tutorial videos or guide you personally.

Yes, we ship worldwide. No matter where you live, we are happy to deliver your favourite Heirra jewellery.

Yes, our lab-grown diamonds are 100% real diamonds.

They have the same sparkle, durability, and chemical structure as mined diamonds, created using advanced technology that replicates natural diamond formation.

They offer a more ethical and environmentally conscious choice without compromising on beauty or quality.

Our jewellery is made with high-quality brass and coated with thick 14k gold plating. With proper care, it stays shiny and beautiful for a long time.

To maintain the finish:

- Avoid contact with water, perfume, sweat, and hair sprays.

- Store in an airtight pouch when not in use.

- Wipe gently after each use.

Some natural dullness over time is normal with plated jewellery, but it can be easily cleaned or refreshed if needed.